PURPOSEThis position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others. ESSENTIAL DUTIES & RESPONSIBILITIES •Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNETo SpeedShipo UPS.como WorldShipo ShipRush • Provide first line technical support via phone, e-mail and/or a desktop support application. • Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. • Troubleshoot basic hardware issues.• Test bug fixes and enhancements.•Redirect or escalate problems as appropriate.•Respond to inquiries in a timely manner, adhering to procedure and protocol. REQUIRED KNOWLEDGE/SKILLS/ABILITIES•MS Office to include Excel, Word, Outlook.•Computer hardware and software. •Adaptable. •Attention to detail. •Good communication skills, both verbal and written. •Excellent collaboration skills. •Time management skills. •Ability to prioritize. QUALIFICATIONS:•Bachelor’s degree. •0 – 2 years of relevant experience.JobFamilyITPayTypeSalary
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