Job Description

Call Center Sales Representative

As a Call Center Sales Representative, you will be responsible for engaging prospective customers by phone, educating them on vehicle protection plans, and closing sales. This role requires excellent communication skills, a positive attitude, and a drive to meet or exceed sales targets.

Key Responsibilities:

• Make outbound calls and receive inbound inquiries to sell vehicle service contracts.
• Educate potential customers on product offerings, features, and benefits.
• Build rapport, handle objections, and close sales in a consultative manner.
• Meet or exceed daily/weekly/monthly performance metrics and sales goals.
• Accurately enter customer information and maintain detailed call records in CRM systems.
• Participate in ongoing training and coaching to enhance product knowledge and sales techniques.
• Maintain professionalism and compliance with all company policies, procedures, and industry regulations.

Qualifications:

• High school diploma or GED required.
• Minimum 6 months of call center, inside sales, or telemarketing experience preferred.
• Excellent verbal communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Comfortable working in a high-volume, performance-driven environment.
• Basic computer and data entry skills; CRM experience is a plus.

Compensation & Benefits:

• Competitive hourly base pay plus uncapped commission.
• Health, dental, and vision insurance.
• Paid training and ongoing professional development.
• 401(k) with company match.
• Paid time off and holidays.
• Opportunities for growth and advancement.

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