Job Description

Program Manager (Crisis Ops) is a remote review track for evaluating AI outputs across program management workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Program management AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current program management workflows, playbooks, and firm policy for Program Manager (Crisis Ops) assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in program management on real teams for Program Manager (Crisis Ops) work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real program management ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Program management
• ai model training (basics)
• business continuity planning (bcp)
• crisis management
• cross-functional collaboration
• data analysis
• documentation
• emergency operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

$40–$60 / hr

Application process

Apply through AuraOne's specialist intake for role-specific routing and review. Final project scope, schedule, and contractor terms are confirmed before placement.

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